On
the glass doors in blood red, were spray painted the words: “Get
out! You are not wanted in our neighborhood.” I was taken aback,
appalled. This was my neighborhood too and I had not been consulted on
the matter.
I, too, mourn when mom and pop are mowed
down by the mighty corporate machines, clear-cutting character out of
neighborhoods country-wide and replacing it with monolithic shopping
centers and strip malls.
But, an urgent jones for a tasty coffee-based beverage, knows
no loyalty.
Besides, it’s time mom and pop got off their
padded chairs and considered the needs of their customers, a
demographic as varied and complicated as the drinks they order.
My needs, for example, are not the needs of unemployed artists still living with their parents. I have no desire to move my
home office to their open-air patio, tapping away at my lap top while
nursing a mint chocolate-chip smoothie for five hours. I have other
places to go during normal business hours. It’s after business hours
that I seek a place to waste my money on trifles.
No one seems to have a problem with people drinking in
bars after dinner time. So, what’s the stigma with coffee? Where are
the rest of us supposed to go when we seek peaceful leisure? I don’t
have cable. What can I do? What if I’ve had a terrible day at work
and all I need is one decent espresso to take the edge off? Who will
help me then?
Starbucks will, and their staff will greet me with a smile. Their
counters will gleam and each employee will understand why I'm there. Starbucks provides the sort of reality check necessary to revive a
stagnant market. When business owners get too comfortable, they get
lazy. They start closing early. They stop wiping their tables. They
take their customers for granted.
The seed of competition will bear fruit, in
better service and more competitive prices. Call it survival of the
fittest.
You see, it’s not just about getting the caffeine. I look
for atmosphere, an experience, a mood. If mom and pop decide to lift their curfew then I’ll come
back. Until then, though, I’m going where the coffee--and the
service--is.
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